Is the mobile web all good?

The BBC News site ran an article yesterday about the spread of the mobile web. Nothing surprising about that, it is the big buzz these days. I guess what is noteworthy now is that the “big” corporations (in this case Intel) are finally starting to take this seriously. The shift to mobile web is very interesting because it can both be seen as a reaction to the changing role of the web in people’s daily lives while it also would seem to herald a new direction for the web. The overall result is that the amount of information that goes on the web and the interaction between people is exponentially greater than before. This changes a lot for the web as a “knowledge repository” since the nature of the communication facilitated by the web changes significantly. I think all this has some pretty serious implications for education and development that need to be taken into consideration sooner than later.
A large part of what is driving the spread of the mobile web is the increase in social web services, ex. blogs, twitter.com, digg.com, etc. In the early years the web was something that you sat down with and worked on, whether you were looking for information, making a web page or just cruising. Now, the web is a place where people share their daily experiences, not with summaries of a few days or so or pulling together a number of experiences into a coherent narrative, but with instantly communicated little tidbits. These are posted as they happen so it has become important for people to be able to access the web wherever and whenever people feel the need to communicate something.
This has some obvious consequences for the web as a knowledge repository because much of what is posted is presented in a limited context and/or is very subjective. Before these services became available, effective searches for specific topics were very likely to yield entire websites full of relevant information and references to supporting information. The type of communication that we see increasing on the web today with mobile services yield a very different set of resources – often simple “this is what I saw…” or “something I picked up somewhere” communication with little if any reference to supporting information to back up any conclusions drawn or suggested. With the spread of the mobile web this is very likely to increase. Things start to look a little more like a rumor mill than a knowledge repository.
I’m not suggesting that real valuable objective information is going to disappear off the web. Nevertheless, it seems reasonable to suspect that it may become somewhat separated from the information that web users will increasingly interact with on a regular basis. There are probably several ways to address this. I think the semantic web could make a big difference if it makes it possible to evaluate and tag information contextually. But, most important is educating users about the impact that their actions are likely to have when they interact using information through a public medium like the web. I think one of the most important elements in this is that web users be aware that information always travels in a chain, i.e. source and context are as important, if not more, than the information being conveyed. To illustrate:
I think that, in general, we consider our assumptions to be strengthened if we can point out sources to back them up, i.e. “I know that … because of …” This needs to be turned on its head such that our assumptions are first shown to be directly derived from sources, i.e. “[Source] says that … therefore …” This is a very simple and almost too obvious distinction, but makes all the difference in how we communicate information. Consider this, if in both of these cases you neglect the latter part of the equation, the first (I know that …) really says nothing other than conveying a personal opinion that we may have no reason to believe while the second ([Source] says that …) conveys a truthful and useful statement.
The spread of the mobile web is a good thing. But, it does have the potential to considerably change the nature of the web-user experience and there there is a mix of potential good and potential bad. Attitudes toward the mobile web seem to be very positive and very little attention has been given to potential downsides. There’s more of a “It’s coming, it’s coming!!!” anticipatory excitement but now is the time to start thinking very seriously about what this really means.